Terms & Conditions

Terms & Conditions (T&C’s) of the Crescent Arts Centre (“the Centre”)

• The use of cameras, mobile phones or other audio or video recording devices within the Centre is strictly prohibited unless agreed in advance with management. Mobile phones, pagers and camera phones must be switched off during events/classes/ workshops. Anyone failing to comply with this will be asked to leave the Centre without entitlement to a refund.
• The Centre’s Safeguarding Policy is available upon request.
• Smoking is strictly prohibited throughout the Centre.
• The Centre is fully compliant with all disability legislation. Anyone with special requirements or requiring assistance should inform centre staff when booking or enrolling. Parents/Carers must notify the Child Protection Officer of your child’s special requirements.
• All Centre material is available in large print, Braille or other formats upon request.
• All Centre users are asked to consider the environment by conserving energy and recycling suitable materials where reasonably possible.
• Food and beverages (except bottled water) are strictly prohibited except where agreed with management in advance. Food and beverages purchased in the Centre are permitted in the Cube and Studio for events without tiered seating only.
• Management do not accept responsibility for any loss or damage to personal property.
• Disruptive or abusive behaviour towards staff, tutors or centre users will not be tolerated. Management reserve the right to remove and bar a customer from the centre if behaviour is deemed inappropriate, in Management’s opinion, or causes (or has the potential to cause) offence.
• Enrolment for classes and workshops is subject to availability and there is no reservation policy. Booking is only secured upon full payment of all fees due. Concessions for students (full-time), senior citizens (60 years of age or over) and those on benefits (Disability Living Allowance, Employment and Support Allowance, Jobseekers Allowance, Steps to Work) are available if proof is provided. If you are claiming a concession, please provide evidence of your status at reception when enroling or on your first day of class. Please note that concessions cannot be claimed retrospectively. All Crescent class/workshop fees include service charge for Box Office Facility.
• Enrolment finishes at the time specified in the programme. If you have missed the closing date for the class, it is always worth contacting us to check places available. Subsequent enrolment is subject to management approval. No reduction is given for late enrolments. Enrolments for workshops must be completed 48 hours before commencement, unless otherwise stated.
• The Centre reserves the right to amend or cancel classes, workshops and events where necessary due to unforeseen circumstances, insufficient enrolment or poor sales. Centre classes/workshops/events are only refunded in the event of a cancellation or on a participant’s medical grounds. Suitable proof will be required. Class enrolments will be eligible for a refund asked for in writing within 4 days from the enrolment date, after that a strict non-refund policy is operated. Event tickets cannot be refunded once purchased unless cancelled or postponed. In this event, refunds must be claimed from point of purchase. All tickets for events are non transferable after purchase.
• Liability for independent classes, events and workshops lies solely with the respective independent tutors or organisations and follow their terms & conditions (marked *** in the programme).
• Participants under 16 must have a parental/carers agreement form signed by a parent/carer prior to their participation in Centre classes/events/workshops. Young children must not be left unattended outside allocated class times. If your child requires any personal assistance you’ll be expected to remain on the premises for the duration of the class attended. Children under the age of 14 must be accompanied by an adult to events. Children under the age of 3 are not permitted to Centre events except where an event is aimed specifically at this age group. Other age restrictions may apply.
• Event attendees should be present to register or collect tickets at least 15 minutes prior to start times, otherwise seating may be reallocated. All audience members must be in possession of a ticket. Latecomers may be refused admission. The management reserve the right to refuse admission.
• Unless otherwise stated all graphics, logos and commercial markings are registered trademarks. Any use, copying, reproduction, republishing, uploading, posting, transmission or modification, including in advertising or publicity pertaining to or distribution of materials is prohibited without prior written consent.

The Centre will respect your privacy and protect all personal information provided. Information provided will be used by only ourselves to deliver services, funding statistics and to keep you informed with news, offers and events. We do not share this information with third parties unless otherwise instructed by you. If you wish to be removed from our database, please contact reception on 028 90 242338 or email info@crescentarts.org.

Management reserve the right to make reasonable changes to these Terms & Conditions at any time without prior notice.

By booking/attending an event/enrolling in a class/workshop at the Centre you are agreeing to the above terms and conditions. Users of the Centre should familiarise themselves with these terms and conditions from time to time. If you enrol for another member of the public, it is your responsibility that this individual is aware of our terms and conditions.